Below are some of the most frequently asked questions from our members and guests. If you can't find what you're looking for here, please contact us at firstname.lastname@example.org.
How do I login? Log in to nastt.org using the primary email address affiliated with your account and your password. Please note the email and password are case sensitive.
How do I change my password? You can change your password for security reasons or reset it if you forget it. If you are logged in, click My Profile in the drop down under your name in the top right. Then click Change Password to the left of your Profile. If you are unable to login, you can reset your password. If you’re having trouble resetting your password or can’t sign in to your account, contact email@example.com.
If your question is not addressed below, please contact Membership at firstname.lastname@example.org or call 888-993-9935.
When does my membership expire? When you are logged in, click My Profile in the drop down under your name in the top right. Then click My Membership to the left of your Profile to view your membership status.
When will I billed for renewal? You will receive your first renewal notice 60 days prior to your expiration date.
When is payment due? In order to ensure your membership continues without interruption, payment is due upon receipt of your first notice. Your membership will lapse immediately on the expiration date.
What kind of payment is accepted? Payment should be in US Dollars by check and mailed to our PO Box. Renew by credit card online or by phone. Please never email your credit card information or copies of checks that include routing numbers or other sensitive information.
My membership lapsed. Am I still able to renew? Yes, NASTT extends a brief grace period. Please note, when you renew after your membership lapses, you are paying your dues in arrears. Your next renewal date will be one year from your original expiration date, not from your payment date.
We need a W9 before we can issue payment. Who do I contact? Send your request to email@example.com.
How do I get a receipt? When your payment is processed, a receipt will be emailed to you. You can also log in to your account to print a copy of your paid invoice.
I am an Individual member. How do I become part of my organization’s group membership? Since additional fees may be required, please have your organization’s primary contact send an email requesting to add you. If you do not know who the primary is, please contact membership.
How do I switch my membership from Corporate or Government to Individual? How do I change to retired status? Contact membership to change your membership type. An updated invoice will be issued at the applicable rate.
I had a free membership included with my No-Dig Show registration. How come I’m being billed? The “No-Dig” membership is short-term Individual membership that expires December 31.
Who can renew our group membership online? If multiple employees from your organization are members of NASTT, the organization’s primary contact will receive the renewal notifications and one combined invoice.
How does our organization add or change submembers? Request new additions, deletions or substitutions by sending your request with the following information to firstname.lastname@example.org: name, title, email address, phone number and address (if different from the Primary address).
Can our organization add or change submembers any time of the year? Yes, submembers can be added or changed year-round. Organizations will be billed for submembers not included in the base rate. Submembers will become active upon receipt of payment.
How does our organization change our primary contact? Contact membership with the new Primary contact name and whether or not the existing primary will remain a submember or will be removed from the membership.
I am a submember and received an email renewal. Why don’t I see an invoice online? Group memberships are billed to the group primary member contact. When you receive an email notification that your membership is about to lapse, contact the primary member listed in the email to facilitate renewal.
I received the group invoice to renew, but I’m not the correct person to have received it. What should I do?Contact membership as soon as possible so we can update our records.
What is Talk Trenchless? Talk Trenchless is an online trenchless community where NASTT members can discuss professional issues, find answers to technical questions, seek advice, share resources and get to know trenchless professionals.
How does it work? All members are subscribed to the NASTT Members community and can easily post questions so that one or more members can answer them. Your message is sent to more than 2000 NASTT members who will have the option to reply directly to you or to the entire group.
For more information visit the Talk Trenchless Help Desk.
Which NASTT educational programs offer Continuing Education Unit (CEU) certificates? NASTT offers Continuing Education Unit (CEU) certificates for educational sessions at the NASTT No-Dig Show, along with full or half day Good Practice Course training sessions. CEUs are not offered for complimentary educational events. Earn one CEU for every 10 hours you participate.
How can NASTT help me with industry-specific questions and research? NASTT’s Resources, Training, Paper Library and Talk Trenchless community can provide answers to help you with your latest challenge. You’ll also find a deep knowledge of the trenchless industry in NASTT’s Trenchless Today and NASTT’s Regional Chapter magazines.